AWS Connect Solutions Engineer (Amazon Connect Developer)

AWS Connect Solutions Engineer (Amazon Connect Developer)
Location: Dallas, TX (Onsite/Hybrid as applicable)
Contract duration 6 months to start

Important Note

This is NOT an AWS Cloud Engineer or DevOps Engineer role.

We are specifically seeking an experienced Amazon Connect Developer / Contact Center Engineer with hands-on expertise in designing, developing, and integrating Amazon Connect-based IVR and customer engagement solutions.

Required Skills
Strong hands-on experience with Amazon Connect development and administration.
Experience building conversational IVR solutions using Amazon Lex.
Proficiency with AWS Lambda for serverless application development and API orchestration.
Experience with Amazon DynamoDB for application data storage.
Knowledge of Amazon Pinpoint or AWS End User Messaging for customer communication services.
Experience integrating Amazon Connect with enterprise applications using REST APIs and AWS services.
Ability to configure and customize contact flows, routing profiles, queues, prompts, and user management within Amazon Connect.
Experience troubleshooting and optimizing contact center workflows and customer experiences.
Preferred Qualifications
Developer background with strong solution design and problem-solving skills.
Experience designing and implementing customer engagement solutions using AWS services such as Amazon Connect, Amazon Lex, Lambda, DynamoDB, S3, and API Gateway.
Hands-on experience configuring Amazon Connect contact flows, IVR logic, routing strategies, and reporting dashboards.
Experience integrating Amazon Connect with CRM, ticketing, or other enterprise platforms through APIs and serverless architectures.
Exposure to multiple AWS services, including at least two AI/ML services (such as Amazon Lex, Amazon Comprehend, Amazon Transcribe, Amazon Bedrock, or Amazon Textract).
Strong scripting and automation skills using Python, JavaScript/Node.js, or similar languages.
Experience provisioning and managing AWS infrastructure using Infrastructure as Code (CloudFormation, AWS CDK, or Terraform).
Automation-first mindset with a focus on scalable, maintainable cloud solutions.
AWS Certification (Associate or Specialty) is preferred but not required.
Key Responsibilities
Design, develop, and maintain Amazon Connect contact center solutions.
Build and enhance IVR applications using Amazon Connect, Amazon Lex, and AWS Lambda.
Integrate Amazon Connect with internal and third-party systems using REST APIs and AWS services.
Configure contact flows, routing logic, prompts, queues, and reporting within Amazon Connect.
Develop serverless integrations using Lambda, DynamoDB, S3, and related AWS services.
Collaborate with business stakeholders to translate contact center requirements into scalable technical solutions.
Troubleshoot production issues, optimize IVR performance, and continuously improve customer experience.
Implement automation and Infrastructure as Code (IaC) best practices for AWS deployments.
Follow AWS security, governance, and operational best practices across the contact center platform.